Automatically Create Request Id when your customer send a request via SMS, E-Mail, Web or Phone Call. Track the Request via Web Browser. Automatic Route the Request to Agent based on criteria. Automatic Escalate to Agent Supervisor. Deadlock control. SMS Blast from E-Mail. Agent Performance Reports Ticket Reports

Windows XP,Windows NT/2000/2003/SBS2003,Windows Vista,Windows 7,Windows 8


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